Volunteer stories Volunteering plays an important part in the running of the organisation. Volunteers bring a variation of skills and experience, but they also volunteer to gain something too; whether it’s developing their own skills, or giving something back to the organisation, it’s important that they can also benefit from the experience. Volunteer Retail Assistant Our charity shops across the south west not only raise vital funds for the organisation, but also give us a presence in the community. We rely on our volunteers to help run these and it is a great opportunity for volunteers to learn valuable skills in the retail sector. Nadine has volunteered as a retail assistant for nearly a year, where she is responsible for stock rotation, particularly toys as her own son has lots of toys. “I like volunteering as it helps other children that have extra needs, to get the help they need.” Nadine’s son also has additional needs and so she has seen first-hand the important support that Brainwave provides. Nadine has made lots of friends through volunteering and her confidence has improved greatly. “My highlight of joining Brainwave is they are always there to help me and my son. The other staff are lovely, and we can have a laugh. Volunteering helps with my confidence and anxiety”. Volunteer Receptionists When families visit our Centres, they receive a warm and inviting welcome from the team. The first people they meet are our receptionists, who play a key role in making the families feel comfortable. In order to help the team, we also have Volunteer Receptionists who bring their own skills and warm personalities to welcome the families. Amy is a Volunteer Receptionist at our South West Centre; she has been with Brainwave for three months and carries out general reception duties, updating and sourcing information and completing small projects. “Being a part of such a great team and doing a really rewarding job is the highlight of volunteering for Brainwave."