Volunteers - Frequently Asked Questions (FAQs)


Where can I find information and resources during this period?
We will put general information about Brainwave on our website and social media so please check regularly if you are able to. A line manager from each work area will be in contact with volunteers as we start to re-open and most are in the process of working out the best ways to do this. Please also advise us if your contact details (e.g. phone number, email address) have changed and that your contact preferences are up to date by contacting Alexis Hawkes at [email protected]

I am not going to be able to volunteer as much this year. What should I do?
This year, maybe more than ever, we really need and want volunteers to know how much they are valued, and we appreciate any time that you can give to Brainwave. Please discuss this with your Brainwave contact when they speak to you about returning to volunteering.

I am no longer able to volunteer for Brainwave. What should I do?
We would be very sorry to lose any Brainwave volunteers and we really appreciate everything that you have done for the charity. Please would you email [email protected] or [email protected] and let them know, so that we can log you as leaving on our volunteer database and, if you are comfortable doing so, please let them know the reasons that you are no longer able to volunteer for the charity. We will use any information that you give us to attempt to improve our support to volunteers and all information will be treated confidentially.

Why aren’t all volunteers involved in all phases of reopening?
We are finding our way in a very new and different situation, with many unknowns and uncertainty. We want to ensure we can give all volunteers a safe and positive experience when they volunteer with us, so we are making decisions to help us do that. Working alongside volunteers remains vital to our ongoing success and future. In taking a phased approach to the reopening of services and trading too, we will not need all volunteers at the same time either.

Volunteers at my nearby Brainwave site are going back to their roles, why can’t I?
Reopening is being staggered to allow us to adapt to government guidelines and provide a positive customer experience, as well as to ensure that we can protect the health and safety of our people and visitors.