Our families at Brainwave are very important to us.

We hold open your appointments just for you and ask that if you need to cancel or reschedule an appointment, where possible, you provide us with a months’ notice. This will enable us to adjust our therapists’ schedules accordingly and we may be able to accommodate other clients on our waiting list.

If we do not receive one months’ notice, then Brainwave will not refund the deposits paid. In the case of an Initial Assessment this is £100.00 and for a Reassessment £50.00.

With regards to “No Shows” on the day of an appointment Brainwave will not refund the deposit.

If for any reason Brainwave must cancel an appointment the client’s deposit will be held for the next appointment or repaid.

Brainwave appreciates that there may be occasions which necessitate families to cancel their appointments due to unforeseen circumstances. Therefore, we will try to be flexible in our approach to each individual case. Any such issues are resolved at the discretion of the Centre Managers.

As a matter, of course, Brainwave will contact families prior to their appointment date for confirmation.