What is the role of the Family Facilitators? One of our Family Facilitators will contact you around six weeks after you have completed the initial assessment to check all is well and to help answer any new questions that might arise. A Family Facilitator will telephone or email you from time to time or you can contact them at any time with any queries. The level of communication is in your hands. If you do not wish the Family Facilitator to contact you after the initial assessment follow-up, simply let them know, they will not be offended. Our Family Facilitators also run our secret Facebook Group for Brainwave families, which you will be invited to join, should you wish. Further details about the role of our Family Facilitators can be found on our website.